✈️ JUST GO DUTY FREE: Secure Domestic Shipping Policy

Welcome to JUST GO DUTY FREE. We ensure that securing your luxury purchase is as simple and secure as possible, backed by robust logistics designed for high-value goods.

1. Scope & Focus

DetailPolicy
Service AreaDomestic Shipping Only. We service all serviceable pin codes within India.
InternationalExcluded. Due to complex customs and Hazardous Goods regulations (e.g., perfumes), we do not offer international shipping at this time.

2. Processing and Security

Your order undergoes meticulous handling and verification before dispatch.

  • Processing Time: Typically 1 to 2 business days (excluding weekends/holidays).
  • Secure Handling: This includes a final Quality Assurance check and professional, multi-layered packaging using air-column systems and tamper-evident sealing for fragile items.
  • High-Value Verification: Orders over ₹5 lacs may require an additional business day for enhanced security checks.

3. Delivery & Tracking

We utilize specialized domestic carriers to ensure a secure, tracked journey.

  • Estimated Delivery: 5 to 7 business days after dispatch (varies by region).
  • Tracking: A Shipping Confirmation Email containing your dedicated tracking number and a live link will be sent within 24 hours of dispatch.
  • Transit Protection: All shipments are covered by comprehensive transit insurance protecting the full value of your purchase.

4. Delivery Acceptance Protocol

To guarantee secure receipt of your high-value goods, we enforce strict protocols:

  • Signature Required: A responsible adult must be present to sign for the delivery. Packages will never be left unattended.
  • Mandatory Inspection: Visually inspect the outer packaging for any severe crushing, tearing, or tampering BEFORE signing the Proof of Delivery (POD).
  • Damage Protocol: If the external box is severely damaged, make a note on the POD, take clear photos, and contact Customer Care immediately.

5. Post-Delivery Claims

For any issues discovered after delivery (e.g., damaged or wrong items), refer to our strict Returns & Exchange Policy.

⚠️ IMPORTANT CLAIM REQUIREMENT: Claims must be initiated within 7 days of delivery and are strictly subject to the MANDATORY UNBOXING VIDEO requirement.

Don’t wait. Don’t compromise. JUST GO DUTY FREE.