💳 JUST GO DUTY FREE: Returns & Exchange Policy

We are committed to delivering genuine, premium products. Our policy is designed to uphold the quality and integrity of your purchase.

1. 7-Day Return Window & Eligibility

You must initiate the return request within 7 calendar days of successful product delivery. We cannot accept requests submitted after this 7-day period.

A return or exchange is only permitted if the product is:

  • Damaged: Received with visible transit damage.
  • Defective: Has a verifiable manufacturing flaw or is non-functional.
  • Incorrect: Differs from the item ordered (wrong model, size, or variant).
Condition RequirementStandard
StateUnused, in pristine condition, and free of any signs of usage or tampering.
PackagingMust include the original packaging, seals, price tags, manuals, and all accessories intact.

2. 🎥 The Mandatory Unboxing Video Rule

A full, continuous, and clear Unboxing Video is required to process any return, refund, or exchange claim.

The video must clearly capture:

  1. The condition of the sealed outer shipping box.
  2. The uninterrupted process of opening the box and removing the product.
  3. A clear, close-up shot of the claimed damage, defect, or discrepancy.

🚨 STRICT RULE: NO RETURN OR EXCHANGE REQUEST WILL BE ACCEPTED WITHOUT A COMPLETE AND CLEAR UNBOXING VIDEO. This is non-negotiable for validating claims.

3. Non-Returnable Items (Final Sale)

Due to hygiene, safety, and supply chain integrity, the following items are generally excluded, except in cases of confirmed damage/defect supported by the Unboxing Video:

  • Opened Consumables: Food, gourmet items, or any product with a broken seal.
  • Hygiene Goods: Opened or used cosmetics, personal care items, or jewelry (earrings/body jewelry).
  • Used/Tampered Goods: Any item showing signs of usage or tampering.

4. Exchange and Refund Procedures

  • Exchange: If eligible, we will arrange pickup of the original item after video verification. A replacement will be dispatched promptly, subject to stock availability. (High-value items over ₹1.5 lacs may require extended quality checks.)
  • Refunds: Processed only when a replacement is unavailable.
    • The refund amount excludes original shipping/handling fees (unless the return is our error).
    • The refund will be credited to your original payment method within 5 to 10 business days.
    • Note on Ultra-High-Value: Refunds for transactions ₹5 crores or more may take up to 15 business days for bank verification.

Need Assistance?

We encourage you to review this policy periodically. Please contact our customer support team for any questions or to initiate a verified return.

This version is highly professional and uses formatting tools effectively to make the stringent requirements immediately obvious.